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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q567-Q572):

NEW QUESTION # 567
A company is integrating Amazon S3 buckets for cloud storage and requires users to map these as a network drive on their local machines.
Which tool should IT support recommend for seamless integration and mapping?

A. Amazon DataSync
B. AWS Storage Gateway
C. AWS Command Line Interface (CLI)
D. Amazon S3 File Gateway

Answer: B

Explanation:
AWS Storage Gateway allows for the seamless integration of Amazon S3 buckets with on- premises environments by enabling users to connect and map cloud storage as a network drive.
This facilitates straightforward access to cloud storage using familiar file- based interfaces.
Option A is incorrect because the AWS CLI is powerful for management tasks but does not facilitate the mapping of S3 buckets as network drives.
Option B is incorrect because while it could potentially be used for a similar function, S3 File Gateway is not as comprehensive in integrating S3 with on-premises file systems compared to Storage Gateway.
Option D is incorrect because Amazon DataSync is primarily used for data transfer between on- premises storage and AWS and does not support direct mapping as a network drive.

NEW QUESTION # 568
A user with low vision needs to adjust their MacOS settings to enhance their ability to view screen content.
Which setting should the technician recommend they adjust first?

A. Adjust the sound settings
B. Change the keyboard preferences
C. Update the operating system
D. Increase the cursor size

Answer: D

Explanation:
Correct Answer. A. Increase the cursor size For users with low vision, increasing the cursor size can significantly improve their ability to navigate the computer screen effectively, making it a primary adjustment to consider.
Option B is incorrect because sound settings do not impact visual accessibility Option C is incorrect as keyboard preferences generally affect typing experience, not screen visibility Option D is incorrect because updating the operating system does not directly address specific accessibility needs unless the updates include specific enhancements for accessibility

NEW QUESTION # 569
When using AI as a part of the troubleshooting process, what is a crucial limitation a technician must consider?

A. AI requires no input from technicians to start the diagnostic process
B. AI can autonomously implement solutions without oversight
C. AI can generate new data independently to resolve unknown issues
D. AI-generated solutions must be interpreted and applied by a skilled technician

Answer: D

Explanation:
Correct Answer. C. AI-generated solutions must be interpreted and applied by a skilled technician AI tools provide suggestions based on data analysis, but a skilled technician must interpret these solutions correctly and apply them effectively within the specific context of the issue.
Option A is incorrect because AI does not generate new data but analyzes existing data to provide solutions.
Option B is incorrect as AI requires initial input or data from technicians to begin any meaningful diagnostic process.
Option D is incorrect as allowing AI to implement solutions autonomously without oversight can lead to errors or inappropriate actions without contextual understanding.

NEW QUESTION # 570
A client is concerned about the consistency of service they receive under the current SLA. They suggest modifications to the agreement.
What type of SLA adjustment would be most beneficial to ensure consistent quality and client satisfaction?

A. Reduce the number of services covered under the SLA to focus on quality
B. Introduce tiered service levels based on client size and need
C. Include a clause that allows for flexible service terms based on seasonal demands
D. Incorporate more frequent service reviews into the SLA

Answer: B

Explanation:
Implementing tiered service levels allows the SLA to be more tailored to specific client requirements and capacities, ensuring that service provision is consistent and meets varied client needs effectively.
Option B is incorrect because while more frequent reviews can help monitor SLA compliance, they do not inherently enhance service consistency.
Option C is incorrect as reducing the scope of services could limit client support rather than ensuring consistent quality across the board.
Option D is incorrect because flexible terms may help adapt to changes in demand but do not guarantee consistent service quality throughout different periods.

NEW QUESTION # 571
What protocol should a technician follow after completing a troubleshooting session using remote management software?

A. Advise the user to reboot the device multiple times to ensure stability
B. Keep the session active and monitor the user's activity to ensure the fix was successful
C. Verify with the user that the issue has been resolved and then properly disconnect the session
D. Leave the remote management tools installed for future use without user consent

Answer: C

Explanation:
Correct Answer. B. Verify with the user that the issue has been resolved and then properly disconnect the session Verifying the resolution with the user and then properly ending the session ensures that the support is completed satisfactorily and that the user's system is secured.
Option A is incorrect as leaving tools installed without consent can be a security risk and privacy concern.
Option C is incorrect because
continuously monitoring the user's activity without consent is invasive and unethical.
Option D is incorrect as multiple reboots are generally unnecessary and may cause inconvenience or concern to the user.

NEW QUESTION # 572
......

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